Terms and conditions

Terms and conditions

Policies

Check in:From 5 pm(unless other agreement)

Check out: Until 10 am

Seasons: 1st January to 31st December

Surety fee

In order for a reservation to be accepted you must pre-pay 30% of the total reservation cost.
The remaining sum must be paid on arrival.

Any reservation booked with a "NO REFUNDABLE" price must be paid within 7 days after the payment of the deposit (surety fee).

Terms and conditions

Cancellation Policy:

Free cancellation up to 30 days before the arrival date,
from the 29th to the 15th day before the arrival date, we will keep the 30% deposit of the rental price (i.e. the deposit made is non-refundable),
from the 14th to the 8th day before the arrival date, a further 20% of the rental price will be charged (ie 50% in total).

In the event of later cancellation or no-show or early departure, the total rental fee (= 100%) and payment of all services used must be paid.

Covid clause: If the booking is canceled for reasons that can be traced back to the Covid pandemic (travel ban by the responsible governments or in the event of illness on presentation of a medical certificate), the payment due will be converted into a voucher, which can be used within the following 12 Months.

Cancellation policy for groups:

No refund of surety fee from moment of booking up to 60th day before arrival.
from 59 - 43 days before requested arrival date, there is an additional 20% charge of booking amount (50% in total) ;
from 42 - 0 days before requested arrival date, no show or earlier departure: There is a cancellation fee of your full booking amount.;


Changes and Cancellation

In case you need to change or cancellation of the services purchased, the user must communicate the request to Sa Fiorida srl sending an email to info@safiorida.com . Upon receipt of the communication, Sa Fiorida srl will verify and notify the possible penalties provided by service providers. Sa Fiorida srl strongly recommends the purchase of trip cancellation insurance, or insurance covering the product and / or service purchased at time of reservation.


Refunds

Any refunds will be made directly to the credit card of the customer or by bank transfer, based on the means used by the customer to pay for the product and / or service. The amount will be made available within a maximum of three months following the request. Any quotas opening practice and / or cancellation fees are never refundable.